Shipping & Returns
Shipping
Free shipping on every order — no minimum. All orders are shipped via USPS with tracking and typically arrive in 7–10 business days.
100% Tax-Free. Charchives never charges sales tax, VAT or hidden fees at checkout. The total shown on the checkout page is exactly what you pay.
Processing Time
Orders ship within 3 business days from our studio. You'll receive a tracking number as soon as your order leaves the workshop. If a piece is temporarily out of stock, we'll email you right away with an updated timeline before shipping.
Delivery Time & Rate
Transit time is calculated from dispatch, not from order date. Add up to 3 business days of processing.
| Method | Transit (after dispatch) | Cost |
|---|---|---|
| USPS Tracked | 7–10 business days | FREE — every order |
Sales Tax, Customs & Duties
Charchives is a tax-free store — we do not add sales tax, VAT or any hidden fees to your order, anywhere in the world. US orders have no customs or duty either. For international orders, your local customs authority may still charge import duty or VAT set by your own government; those charges are not collected by Charchives at checkout.
Returns & Exchanges
Hand-Finished Policy
Every piece at Charchives is individually hand-finished in solid 925 sterling silver. Because each item is prepared and inspected specifically for you, we do not offer change-of-mind returns, refunds or exchanges. Please double-check your size, style and spelling before placing the order.
When We Will Replace, Repair or Refund
We stand behind the quality of our work. You are covered in the following cases:
- Not genuine 925 sterling silver — verified by an independent assay.
- Wrong ring size shipped — the size received does not match the size on your order.
- Manufacturing defect or breakage on arrival — cracks, broken links, missing stones, or a clear production flaw.
Damage caused by wear, drops, chemicals (perfume, chlorine, lotion), resizing by a third-party jeweller, or normal patina/oxidation is not covered.
How to Make a Claim
- Contact us within 14 days of delivery via My Account → Returns or the live chat widget.
- Include your order number plus clear photos/video of the issue (and packaging if it arrived damaged).
- Our team will review within 2 business days and, if approved, arrange a replacement, free repair, or refund to your original payment method (5–10 business days to appear).
- If a return shipment is required, we will email the return address. For approved quality/defect claims, Charchives covers the return shipping cost via prepaid label or reimbursement. Do not ship anything back before we confirm.
Questions?
Reach us anytime via the live chat widget at the bottom-right of any page.